Refund & Return Policy
Clovia
United Kingdom
Email: cloviashop1@gmail.com
Contact Page: Click Here
Phone: +442045394543
Address: 101 Greenfield Road, London, E1 1EJ, United Kingdom
Customer Service: Monday To Friday : 09:00AM-6:00PM
Return & Refund Policy
30-Day Easy Returns
At Avita Fashion, we want you to love every purchase. If you’re not satisfied for any reason, we offer a hassle-free return process.
Return Policy Overview
• Return Window: You have 30 days from the date of delivery to return your item.
• Condition: Items must be unused, in original condition, and returned with all original packaging, tags, and accessories.
• Simple Process: Our support team is here to guide you through the return process.
Return Costs
• Defective or Damaged Items: Return shipping is free if the item is incorrect, damaged during shipping, or defective.
• Change of Mind (Customer Remorse): You are responsible for return shipping costs. These are non-refundable.
How to Return an Item
1. Contact Us: Email us at cloviashop1@gmail.com with your order number and reason for return.
2. Return Authorization: We’ll send you a return authorization with step-by-step instructions.
3. Pack Your Item: Use the original packaging and include all accessories, tags, and documents.
4. Print & Attach Label: You’ll receive a return shipping label by email.
5. Ship: Drop the package at the nearest carrier location as instructed.
Refund Process
• Once we receive and inspect your return, we’ll process your refund within 7 business days.
• Refunds are issued to your original payment method. Processing time may vary by your bank or provider.
Exchanges
Need a different size, color, or item? No problem! Reach out to us and we’ll help with a quick exchange.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be returnable. These products will be clearly marked as non-returnable in their descriptions.
Contact Information:
Business Name: Clovia
Email: cloviashop1@gmail.com
Phone: +442045394543
Address: 101 Greenfield Road, London, E1 1EJ, United Kingdom
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM GMT
Response Time: We aim to reply to all inquiries within 1–2 business days.
Need Help?
Check our FAQs page or contact our customer service team — we’re always happy to help.